Reservations:

A 30% deposit of the total tour cost is required at the time of booking your tour. The balance of the tour is due 45 days prior to the commencement of the tour. Safaricare International Limited reserves the right to cancel the reservation due to failure of receiving the final payment by the due date with full loss of deposit.

Payment:

1. All tour rates quoted in US Dollars must be paid in US Dollars.
2. All tour rates quoted in Uganda Shillings must be paid in Uganda Shillings.
3. We accept credit card payments, international money transfers (Western Union or Money Gram), cheques, and cash.
4. Safaricare International Limited also accepts payment through wire transfer. Please contact us if you wish to pay by wire transfer and we will provide the banking information.

Change in Tour Price:

Tour prices are based on all known costs. However, changes in taxes, sightseeing fees, and accommodation costs may vary. Safaricare International Limited has the right to change the tour price without notice based on the increase or decrease of these costs.

Cancellations Safaricare International Limited:

• If the traveler does not pay for the tour by the due date, Safaricare International Limited has the right to cancel the tour.

Cancellations by Customer:

• If the customer chooses to cancel the tour reservation, the effective date of the cancellation is the date Safaricare International Limited receives written notification.

The cancellation penalty is as follows:

• Any cancellation of tour, which is not caused by Safaricare International Limited, will not be refunded.

Change of Contract:

Safaricare International Limited reserves the right to alter any tour to adhere to local conditions, safety concerns, or regulations. We also retain the right to refuse any person from participating or continuing any tour if that individual causes or is deemed to cause a hazard to other passengers or the local people and their cultures.

Customers with Special needs:

It is the customer’s responsibility to disclose to Safaricare International Limited, and prior to any booking, any physical or mental conditions which may be relevant. We will try to accommodate these conditions as best as possible.
No liability shall be attached to Safaricare International Limited for the provision of an unsuitable tour or for any person where those persons special needs have not been disclosed at the time of booking.

Special Requests:

Special requests, such as dietary restrictions, must be communicated by the customer in writing to Safaricare International Limited at the time of making the booking. Safaricare International Limited will use reasonable endeavors to fill all requests. However, special requests cannot be guaranteed and do not form part of the contract. No liability will be attached to Safaricare International Limited for failure to comply with a special request.

Obligations of the Customer:

1. The customer is responsible for checking their travel documents to ensure the dates are correct and should notify Safaricare International Limited immediately of any errors or changes.
2. It is the customer’s responsibility to ensure that their travel documentation is in order (e.g. Valid passport and visa)
3. If the customer does not arrive on the agreed date of the tour, Safaricare International Limited is entitled to treat the tour as being canceled by the customer.
4. The customer agrees to abide by instructions given by Safaricare International Limited employees and agrees to indemnify the Company against any loss or injury suffered because of failing to comply with employee instructions.
5. The customer agrees to conduct himself or herself in a proper manner so as not to cause disturbance or offense to other customers or local people.

Liability and Insurance:

1. Safaricare International Limited is not responsible for any loss, injury, or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions, and unrest must be borne by the customer. In addition, Safaricare International Limited will not be held liable for any delays or cancellations due to any type of public transport.
2. The customer is responsible for obtaining full travel and health insurance. It is the responsibility of the customer to read their insurance policy before they travel to ensure that the insurance provides the customer with the appropriate amount of coverage.

 Passport and Visas:

1. It is the responsibility of the customer to ensure they are traveling with a valid passport. It is recommended to ensure your passport is valid for 6 months after you travel.
2. It is the responsibility of the customer to obtain the correct visa to enter Uganda.

Privacy:

Safaricare International Limited confirms that all personal information that is provided by the customer will be used only for the purpose of the tour that is booked by Safaricare International Limited. This information will not be communicated to any other third parties.